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ContinYou GOLDEN – 2019 Renewal Information

Claims, Tools

2019 Renewal Information

Thank you for choosing The Co-operators for your retirement health and dental benefits. We value our relationship and work hard to create an excellent client experience. Your decision to purchase our ContinYouTM GOLDEN product will provide you with peace of mind during your golden years.

Renewal Notice

We are pleased to announce that renewal rates for the 2019 calendar year will not be changing. An adjustment to your premium may occur if you change provinces, age bands or family status. For your reference, the current rate sheet is attached. Have Questions? Great – we have answers! If you have any questions, please call our Group Client Service Centre at 1-800-667-8164 or email us at [email protected].

Benefits Now® for Plan Members

Benefits Now® for Plan Members is our flexible, online self-serve system that gives you access to plan information 24 hours a day. Through a secure login, you can access general information about your coverage and specific information about your Health and Dental claims. You will also be able to:

  • find current forms
  • print pay-direct drug cards
  • communicate directly with us through the “Ask a Question” feature
  • understand insurance terms with our glossary

Enrol today! Contact our Group Client Service Centre at 1-800-667-8164.

Go Paperless

Going paperless has never been easier. You can choose to receive your Explanation of Benefits statement electronically, as well as have your claim payments deposited directly into your bank account. Simply go to Benefits Now® for Plan Members and select the “enable electronic funds transfer and paperless notifications” from the Profile Management page. Where to log in to Benefits Now® for Plan Members You can log into Benefits Now® for Plan Members using the following website: to read the article released on May 17, 2018 on launch of the Benefits Now® App.

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Health and Dental Premium Relief Extended for June

Health and Dental Premium Relief Extended for June

The health and dental premium reduction we provided to plan sponsors for April and May gave relief in real-time. In implementing this, it reflected the anticipated decrease in plan member health and dental claims due to pandemic closure of service providers. We...
Support For Small Businesses

COVID 19: Support For Small Businesses In BC

Small Business BC Support For the latest information on small business supports, resources and advisory services during COVID-19, please visit Small Business BC. Advisors are ready to help by phone at 1-800-667-2272, email and daily digital meetups. See how COVID-19...
Prescription Drug Cost

Prescription Drug Costs Breakdown

Understanding the total cost of a prescription drug claims means learning the 3 main components: 1) Ingredient Cost Actual cost the pharmacy pays the drug company or wholesaler to buy the drug. 2) Pharmacy Markup Percentage charged to cover the expenses involved in...
Why we ask for detailed quote information

Why Ask For Detailed Quote Information?

Why we need detailed quote information from your current plan? Detailed Quote Information tells us a story, enabling us to create the right solution Getting involved in a Group Benefits program is different than purchasing a commodity. Most consumers are...
long term disability

Non Evidence Maximums for Long Term Disability plans is pleased to announce new Non-Evidence Maximums (NEM’s) for Long Term Disability in our Pooled Programs. The following enhanced LTD Non Evidence Maximum table applies to new business in both our Essentials and Lifestyle programs:                    ...

Medical Cannabis Coverage

Groups with over 100 lives can request to add medical cannabis coverage to their Extended Health coverage. Medical Cannabis Coverage In October of 2018, recreational marijuana will be legalized in Canada. The legalization of recreational marijuana has sparked a...

Experience-Rated Program: Finding Facts

Since the launch of our Experience-Rated Program, we get asked to provide both Pooled and Experience-Rated quotes. We believe the 1st priority is to understand the client need and what outcome they are trying to achieve. Fact-Finding - A Better way to do... Pooled Programs – YTD Performance

We just completed our monthly review and thought I would share an update on the YTD performance of the pool: Fiscal year-end: Nov 30 Renewal rate implementation: June 1 As of August 31, 2018 we are 9 months into our fiscal year Claims are below target for...