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FAQ and Forms

Cigna Global Customers – New Welcome Packs

Claims, Tools

Based on direct feedback from our customers and brokers we are going digital with all policy documents.This allows us to reduce paper waste, which is more environmentally friendly.

What is changing?

We will no longer be sending hard copy policy documents to our customers, and everything will be available digitally via the online customer area.

All customers will now receive a welcome pack containing the following:

  • Cigna ID card
  • Welcome letter
  • Getting started guide

We have also redesigned the welcome pack to give it a new updated look.

Cigna Global Mail

Visit the Cigna Global Website

When are the changes taking place?

The anticipated launch date for new welcome packs is August 5th 2019. Please note that this does not yet affect renewal documents.

I have questions about the changes, who should I speak to?

If you have any questions, or would like to discuss this communication further, please do not hesitate to contact your Cigna Business Development Manager.

Do You Have More Questions?

Contact your Cigna Global Health Representative or visit cigna.com

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